Allise Riney, Supervisor 
Allise Riney, Supervisor

 The Blue Coat Ambassador Mission

The Blue Coat Ambassador program supports the clinical mission of AU Health by consistently and positively impacting the experience of every patient, family and guest within the AU Health System through proactively engaging, listening, guiding, assisting and serving at every opportunity.


The Blue Coat Ambassadors are a key component of the patient and family experience at AU Medical Center. These “first impression” professionals lead the way in our ongoing journey towards becoming the destination of choice for healthcare. This team of professionals, identified by their warm smiles and signature blue blazers, provide the highest level of patient engagement, attention, assistance, and service to our guests from the moment that they enter our facilities to the moment they depart.


The Blue Coat Ambassadors are a cohesive team who proactively build partnerships with colleagues in departments across the medical center for the benefit of our patients and families including volunteers, security professionals, environmental services, physician’s offices, etc. We are committed to maintaining a constant presence at all main entrances to ensure that our guests always have a service resource available to them.​