Vendor: Press Ganey
Associates, Inc., Southbend, Indiana
Ambulatory Surgery - Adult
Ambulatory Surgery - Pediatric
CGCAHPS - Adult
CGCAHPS - eSurvey
CGCAHPS - Pediatric
ChildCAHPS - Pediatric Inpatient
Emergency Department - EDCAHPS
Emergency Department - Pediatric
HCAHPS - Official
HCAHPS - Unofficial
Outpatient Services - Adult
Outpatient Services - Pediatric
Outpatient Services - Therapy and Recreation
MOB Transplant - Vendor Survey
Behavioral Health - Inpatient
Behavioral Health - Outpatient
Distribution of Surveys: All surveys, with the exception of Behavioral Health, are
distributed by Press Ganey Associates, Inc. Press Ganey mails surveys to
GRHealth patients on a daily basis. The surveys for Behavioral Health are
distributed to the patients at the time of their clinic visit or discharge from
one of the inpatient units.
Reports: All surveys are returned to Press Ganey, where the data
entry and report generation takes place. Monthly and Quarterly Reports are
prepared by PFCC's Patient Engagement staff and distributed internally.
The quarterly reports are received in January, April, July, and October (JAJO).
Performance Goals: The percentile rankings for the performance goals are set
for each fiscal year. For FY16 the rankings are:
Press Ganey Recommended Goals
About Press Ganey:
Ganey serves as the strategic process improvement partner for more than 10,000
health care organizations across the country and across the continuum of care.
Their strategic approach for improving the patient experience is critical to
the success of their clients’ process improvement efforts. Press Ganey’s
“Listen-Learn-Lead™” approach is data-driven, patient-focused, and is proven to
deliver exceptional care and impact patient experiences.
transition presents an incredible opportunity for us to improve our ability to
deliver quality and innovative health care for our patients and families.
Through this partnership, we will:
Engage Leadership – It starts with engaged, passionate
leadership. It’s not just about skill, but about the passion and courage to
always put the patient first.
Provide safe, Patient-and Family-Centered Care – Leadership must
foster and nurture a culture that is safe and centered around the patient and
Align Stakeholders – Alignment holds everything together. This
means having systems in place that align employee goals and incentives with
organizational goals – ensuring that everyone is working toward a shared goal
of providing exceptional care