Safety & Security Ancillary Services

Customer Service Officers
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Joyce Ellis
Senior Customer Service Officer



Customer Service Officers are frontline customer service for the Emergency Department.  SCOs are courteous and friendly and will answer the questions of hospital visitors. Customer Service Officers are overseen by security leadership.

Behavioral Health Officers
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Mark Prince
Senior Behavioral Health Officer


Behavioral Health Officers ensure the safety of staff, patients and visitors in the Behavioral Health Unite by conducting contraband search upon admission and screening visitors prior to visits.  BHOs work with mental health staff to ensure a safe, smooth patient transition.

Fire Watch Officers
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Richard Pfiffner
Senior Fire Watch Officer


Fire Watch Officers inspect the site for life safety hazards and fire hazards. FWOs also check to ensure permit documentation such a pre-construction risk assessments and infection control risk assessments are completed and on-site.

Transportation Officers
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Thomasina West
Transportation Leade, Captain


​Transportation Officers provide escorts for personnel and visitor needing to fro from one health system building  to another. They also assist in transporting sensitive items and emergency medical supplies to and from other facilities. .